Customer Warranty Request Form

This form will allow us to process your warranty request in a timely manner.
Your Details
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Product Details
Images or video of fault (We require at least 3 images are attached to your request. A close up of the issues, a zoomed out image of the product and an image of the watermark if applicable. If the issue is regarding functionality of the product we will require a video proof.)

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Or:

Upload Proof of Purchase

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Please acknowledge the following warranty service conditions:
  • Should you have a warranty claim that is found to have been caused from faulty installation, misuse or a cause other than a manufacturing defect of the product you will be liable for a callout charge.
  • Where fault is found to be something other than a warranty issue or the product is not our product there will be a callout charge.
  • Please note the standard minimum callout charge is $150.00 + GST plus any travel time applicable if outside of a capital city metropolitan area should any of these instances occur.
  • Adequate access to products, fittings and fixtures to undertake extended warranty repairs is required. We will not be responsible for any consequential damage or costs where adequate access to product fittings and fixtures is not available.
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